If for some reason your hat needs some minor reforming it is not to difficult to do since this is a True Montecristi hat and can be formed into whatever you like!
But for minor formation problems start with this:
Collect a few supplies common in any house
A spray bottle with plain hot water and a Hair Dryer
Now to remove a wrinkle or bad shape, simply spray water lightly on the place to be reformed and then warm it a little with the hair dryer. You will notice that a heavy crease will start to relax with just this! Now, allow the water to soak in for a minute or so and you will notice that the hat becomes a little like clay in your hands. Reform/reshape it how you like using a little water and the hair dryer.
The videos show 2 things that should be modified:
One the hair dryer it is not necessary it simply dries it to fast for most people.
Second to let it dry completely under the weight of something flat.
It is better to let it set a few minutes not letting it dry completely
that way you can still shape the last part by hand like a making a snap brim at that point and it goes much faster that way.
If you need cleaning done you can do light cleaning with a rag and hand soap in isolated areas. If it is heavily stained by sweat you may need to return it to us for servicing To service your hat we will remove the leather sweat band and drop it in a bucket of water with soap and scrub it down removing as much of the stains as possible. The next step is to repair later we will repair any broken straws and pre-block to set the size and iron it. then we need to re-block the hat with your original style or a new style of your choice. The final step is to hand stitch in a new leather band and pack it for return shipment. We can perform this service to your hat for you for a modest servicing fee.